What is Trustly and how it works in casinos
Trustly was founded in Sweden in 2008 and is operated by Trustly Group AB, a licensed payment institution supervised by the Swedish Financial Supervisory Authority. It pioneered account-to-account payments in Europe and introduced Pay N Play in 2015, which uses the bank login to verify your identity and create the casino account automatically. Trustly also operates in the US and Canada after merging with PayWithMyBank.
At a casino you select Trustly, choose your bank, log in with your usual online banking credentials in a secure Trustly window, and confirm the amount. The deposit is credited instantly. Trustly is most used in Sweden, Finland, Norway, Germany, Austria, the Netherlands, the UK, Spain, Italy, Poland, Czechia, Ireland and Canada.
Depositing with Trustly
Choose Trustly at the cashier, pick your bank from the list, authenticate with your bank's normal login or app (BankID in Sweden, for example), select the account and confirm. Minimum deposits are usually 10 in local currency, and the funds are available immediately. Limits are generous because the money comes from your bank account; the casino's cap, typically several thousand per transaction, is the binding constraint. Trustly never stores your credentials.
Withdrawing winnings to Trustly
Trustly supports withdrawals and is one of the fastest bank methods available. The casino pays back to the bank account you deposited from under its closed-loop policy, and because Trustly uses instant payment rails where they exist, funds often arrive within minutes and almost always within 24 hours of approval. Minimum withdrawals are typically 10. At Pay N Play casinos the withdrawal is pre-authorised to your verified account, which removes the usual KYC delay.
Fees
There are no fees for Trustly deposits or withdrawals at the casino, and Trustly charges players nothing. Money moves in your bank account's currency, so conversion only arises if your casino account is in a different currency, in which case your bank's rate applies. Play in your local currency and the method is completely free. Watch for casinos that impose their own withdrawal fees regardless of method, which is a casino policy rather than a Trustly one.
Bonus eligibility
Trustly deposits are eligible for welcome bonuses at every casino that offers it. Because the payment is tied to a verified bank account in your name, with identity confirmed through the bank login, there is no scope for the multi-accounting that led to e-wallet exclusions. Trustly is in fact the preferred method for bonuses at many Nordic and German casinos.
Pros
- Withdrawals in minutes to 24 hours
- No fees at all
- No registration needed with Pay N Play
- Always eligible for bonuses
Cons
- Casino name appears on your bank statement
- Not available in all countries or at all banks
- Requires online banking login during payment
- Some banks block gambling via Trustly
Verdict
Trustly is the best option for players in the Nordics, Germany, the Netherlands and the UK who want fast, free payouts without opening a wallet. It is also ideal for bonus hunters, since it never triggers exclusions. The only players who should look elsewhere are those who want privacy from their bank or live where Trustly is not offered.
Side-by-side comparison
| Trustly | Open Banking (Pay by Bank) | Interac e-Transfer | BLIK | |
|---|---|---|---|---|
| Overall score | 8.6/10 | 8.3/10 | 7.4/10 | 7.2/10 |
| Withdrawal speed | Minutes to 24 hours | Minutes to 24 hours | Up to 24 hours | Not available (paid out by bank transfer) |
| Withdrawal fee | Free | Free | Free | Not available |
| Currency conversion | Your bank's exchange rate | Your bank's exchange rate | Not available | Not available |
| Withdrawals supported | Yes | Yes | Yes | No |
| Bonus eligibility | Eligible | Eligible | Eligible | Eligible |
Frequently asked questions
Is Trustly safe to use at online casinos?
Yes. Trustly is a licensed payment institution, the bank login happens in Trustly's encrypted window, and the casino never sees your credentials or account number.
How fast are Trustly casino withdrawals?
Often within minutes and almost always within 24 hours of the casino approving the withdrawal, straight to your bank account.
Does Trustly charge fees for casino payments?
No. Deposits and withdrawals are free, and there is no conversion if you play in your bank account's currency.
What is the minimum Trustly deposit?
Typically 10 in local currency for both deposits and withdrawals.
